Frequently Asked Questions
Everything you need to know about shopping with Solestop.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary depending on the destination and selected shipping method at checkout.
What is your return policy for footwear and apparel?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that certain limited-release items and final sale products are not eligible for return.
Are all products sold on Solestop authentic?
Yes, we guarantee that 100% of our products are authentic. We source our inventory directly from official brand manufacturers and authorized distributors.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery dates are calculated automatically at checkout based on your location.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of placement, but once an order has reached the processing stage, it cannot be modified.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.